Terms
Plain terms. No small print.
How we work, what you can expect, and your right to change your mind.
Your price
The instant estimate on this website is a guide, including VAT. Before anything is fitted you get a fixed price in writing, saying exactly what is included.
There is nothing more to pay unless you ask for something extra and agree its price in writing first. There is nothing to pay each month.
Paying
How and when you pay is set out in your written price, before you agree to it.
Your right to cancel
You can cancel within 14 days of agreeing your written price, without giving a reason. Tell us on WhatsApp, or by email at the address below. You can use the form at the bottom of this page, but you do not have to.
If you cancel within the 14 days and we have not started, you pay nothing.
If you would like us to start within the 14 days, we ask you to confirm that in writing first. If you then cancel, you pay for the work done and the parts fitted up to that point.
If, at your request, the work is finished within the 14 days, the right to cancel ends when it is finished.
support@
Fitting
We agree a date with you, and where every device goes before we fit it. Most homes take a day.
Before we leave, the app is on every phone, we show everyone how it works, and every login is handed over to you.
Our guarantee
Our work is guaranteed for 12 months. If something we fitted is not right, message us and we will put it right.
The devices carry their makers’ own warranties as well.
What the alarm is, and is not
It is not a monitored alarm: there is no call centre, and it does not call the police.
When it goes off, the sirens sound, the lights we wire in with you come on, the cameras save the moment, and your family and the people you choose get a message.
The alarm, sirens and cameras keep working without the internet. The messages to phones need the internet to reach them, and go as soon as it is back.
Devices you already have
Where your own devices can join, we join them. They keep their makers’ warranties.
Another maker can change how its device works, and we cannot promise that a device we did not supply will keep working with the hub for ever.
Adding more later
You can add a new speaker, camera or sensor yourself in the app, at no cost. If you would rather we fit it, you get a fixed price first.
Your footage and your cameras
Recordings are kept on the hub in your house, and you decide who sees them. Our Privacy page explains what we see, which is nothing of your home.
If a camera sees beyond your boundary, the law asks a few things of you. Our guide on home CCTV and your neighbours explains them.
If something is not right
Message us. We reply 8am to 8pm, seven days a week. Nothing in these terms affects your legal rights.
Cancellation form
Only if you want to cancel within the 14 days. Copy it into a message to us, on WhatsApp or by email:
support@
To SmartHome Pro: I give notice that I cancel my contract for the following service: Agreed on (date): Name: Address: Date:
SmartHome Pro · designed and developed in the UK